Logging in issues after switching platforms

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  digedu1 · Member · Jul 15, 2014 at 3:04 pm

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  Our company had a full WordPress website at http://www.digedu.com. Our developers have switched it to another platform, but I still need to have access to the assets that were on the old website. We also need to have access to our blog so that we can use it on the new site. I am no longer able to log in through our admin account, so I am currently just on one of the blogging author accounts. Can we please get some help with this? Thanks!

  The blog I need help with is: (visible only to logged in users)

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  galois · Member · Jul 15, 2014 at 4:15 pm

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  The blog I need help with is digedu.wpengine.com.

  Our company had a full WordPress website at http://www.digedu.com

  Hi, you are in the wrong forum,
  This forum is for blogs/sites hosted in WordPress.com.

  WordPress.COM and WordPress.ORG are completely separate and different http://support.wordpress.com/com-vs-org/

  And you should ask in the WordPress.org forum

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  digedu1 · Member · Jul 15, 2014 at 4:46 pm

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  I am on the right site — my login works here and does not on the .org site…

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  digedu1 · Member · Jul 15, 2014 at 7:05 pm

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  Who can I talk to — I need to get access to my website.

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  digedu1 · Member · Jul 16, 2014 at 2:25 pm

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  Is there any way to talk to someone from WordPress? I need to get access to my website and assets.

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  galois · Member · Jul 16, 2014 at 3:40 pm

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  Again: We do not provide support for sites that are not hosted on WordPress.com

  And you’re talking about one site (http://www.digedu.com/) that is not hosted on WordPress.com.

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  digedu1 · Member · Jul 16, 2014 at 4:06 pm

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  …so, my website and everything on it is just gone?

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  timethief · Member · Jul 16, 2014 at 4:11 pm

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  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.