Logging in to Jetpack app
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I’m having trouble logging into WordPress via the Jetpack app on my phone. I recently updated the app. Tried logging in with my WordPress site mabelkwong.com and keep getting the message ‘The provided site does not support Application Password authentication’ message.
I’ve never had this issue previously on Jetpack on my phone. I’ve enabled two factor authentication and I can see the section Application passwords in my Dashboard on my laptop.
My blog is on the Premium theme here on wordpress.com. What seems to be the issue with logging in via the JetPack app on my phone? Thanks.
The blog I need help with is: (visible only to logged in users)
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Hi @themabelkwong! Thanks for letting us know about this.
If I understand correctly, you only started experiencing this issue after updating the Jetpack app, right?
Could you please share a screenshot of the error so we can take a closer look?
Also, I just wanted to mention that since you’re on a paid plan, you have the option to reach out to us directly from your dashboard for more personalized and private support. Feel free to check out this guide for more details:
https://wordpress.com/support/help-support-options/#how-to-contact-us
If you’d prefer, you can also email us at help@wordpress.com, and we’d be happy to assist you privately from there.
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That’s right. I only experienced this issue when I updated the Jetpack app recently and tried logging in after it updated. I feel there may be a workaround but it’s still a bit boggling. I’ll reach out by the channels you suggested and take it from there. Appreciate it and thanks for responding.
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Thanks so much for the update, that sounds good.
We’ll keep an eye out for your message through the support channel. Once you reach out there, we’ll be happy to take a closer look and continue troubleshooting with you privately.
Appreciate you following up, and we’ll speak soon :)
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