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Forums / Logging in to the admin site

Logging in to the admin site

  • Unknown's avatar
    thelifewithpeanut · Member · May 5, 2015 at 2:58 pm
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    I created my site a few weeks ago and hired someone to create my site. It was delivered to me today to check it out.

    I went to http://www.myname.com/wp-login.php but it seems that I forgot my password in the time I didn’t have my site. I click on forgot password and it takes me to a maintenance window. It has been in maintenance all morning – any idea when this will be back up, or am I accessing my page incorrectly?

    Thanks!
    Meghan

  • Unknown's avatar
    pmciano · Member · May 5, 2015 at 7:07 pm
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    @thelifewithpeanut

    You’ve reached support for the free blogs hosted at WordPress.com. It seems like the site you’ve indicated is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

    To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

    WordPress.com vs. WordPress.org

    You can find support for your self-hosted WordPress site here:

    http://wordpress.org/support/

    http://codex.wordpress.org/

    If you need professional help for your self-hosted WordPress site, please check out:

    http://jobs.wordpress.net/

    You may also wish to contact your host’s support team for more assistance.

    In regard to your issue, the following page may be of assistance:

    http://codex.wordpress.org/Common_WordPress_Errors

    If you have any questions regarding WordPress.com, please let us know.

  • Unknown's avatar
    sjvoels · Member · May 9, 2015 at 5:37 pm
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    Hi! I’m an administrator for cvderbydivas.com and I haven’t had any trouble logging in until know. Whenever I go to cvderbydivas.com/wp-admin an error message pops up and I can’t get logged in at all.

    Please help!

  • Unknown's avatar
    pmciano · Member · May 9, 2015 at 7:01 pm
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    @sjvoels

    You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated, cvderbydivas.com, is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

    To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

    WordPress.com vs. WordPress.org

    Since your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

    You can find support for your self-hosted WordPress site here:

    http://wordpress.org/support/

    http://codex.wordpress.org/

    If you need professional help for your self-hosted WordPress site, please check out:

    http://jobs.wordpress.net/

    You may also wish to contact your host’s support team for more assistance.

    In regard to your issue, the following pages may be of assistance:

    http://codex.wordpress.org/Common_WordPress_Errors

    http://codex.wordpress.org/Resetting_Your_Password

    If you have any questions regarding WordPress.com, please let us know.

  • Unknown's avatar
    juandevalencia · Member · Jun 18, 2015 at 5:27 pm
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    hello! I am new in this wordpress world (which is best invention since water).

    I was working in my site until last weekend, through a template I bought somewhere in the net, and it appears to be OK. I was happy with my work. Today, I tried to enter to my dashboard through //wp-admin, and there is an error message: “wrong password”. When I clicked on “lost password” to recover my “lost” password, and there is another error message: “There is no user registered with that email address”.

    WT*!! help please. I don´t know what to do, I don’t know anything beyond basics.

    Thank you all.

  • Unknown's avatar
    pmciano · Member · Jun 18, 2015 at 7:18 pm
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    @juandevalencia

    As with the previous poster, you are inquiring about a self-hosted, WordPress.org site, not a site hosted at WordPress.com.

    WordPress.com vs. WordPress.org

    Since your site is hosted elsewhere, we cannot directly assist you with this issue. You will need to contact your current hosting provider for support.

    In addition, the following page may be of assistance:

    http://codex.wordpress.org/Resetting_Your_Password

    If you have any questions regarding WordPress.com, please let us know.

  • The topic ‘Logging in to the admin site’ is closed to new replies.

Tags

  • Account Recovery
  • help
  • login
  • maintenance
  • self hosted
  • wordpress.org

About this topic

  • In: Support
  • 4 participants
  • 5 replies
  • Last activity 11 years
  • Latest reply from thelifewithpeanut

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