logging in when timed out is impossible

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  sophiescottcostumes · Member · Aug 19, 2018 at 3:11 pm

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  when my dashboard times out whilst customising my website i then can’t log back in. It asks for an email and password i do exactly this and yet it says my email isn’t registered however it is. it alternatively asks for a username. i have tried every user name i can possibly think it would be and yet they are not right, it means i can’t change my main email address, can’t change my password or anything,
  Help!!!

  The blog I need help with is: (visible only to logged in users)

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  ravichahar · Member · Aug 19, 2018 at 3:24 pm

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  Hey sophiescottcostumes,

  You use the standalone WordPress software, and your website is hosted on Bluehost.

  We’re only able to help with the websites hosted on WordPress.com.

  Please either contact your web hosting customer support or submit your query to WordPress.org forums.
  https://wordpress.org/support/forums/

  To do so, you need to create an account on WordPress.org.
  https://login.wordpress.org/register

  WordPress.com and WordPress.org are two different platforms. To know more, please read this.

  WordPress.com vs. WordPress.org