logging into site to make changes issue
-
I am trying to log into my site and i am getting a message that there is a jetpack issue and i am not able to proceed. Please advise. I don’t have a customer service number for wordpress to discuss this issue or for direction.
WP.com: Yes
Correct account: Unknown -
Hi there!
Would it be possible for you to let us know the URL to the site?
Having that information will help us give advice more effectively.Thank you :)
-
Hi @stojino
Hi there,
We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.
Instead your host (Bluehost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically, we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout.
The good news is that as long as you have access to the server control panel through Bluehost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask Bluehost support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
- The topic ‘logging into site to make changes issue’ is closed to new replies.
WordPress.com Forums 