Logging on with my new MacBook.
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When I try to logon, the prompt states ‘Unknown user or invalid password.’ I’ve double checked my desktop and have entered the correct information. Any advice would be appreciated.
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Hi there, as you said that you have double-checked your credentials, I can only think of asking you to try ‘Lost your password?’ option at the password input screen. If that does not resolve issue, I think you would need staff help. I will tag this post as needing staff attention.
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Ahmad – Thanks for your response. Yes, I did reset my password, rebooted both desktop and MacBook, etc.
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