Logging on with my new MacBook.

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  howardhian · Member · Apr 19, 2018 at 8:05 pm

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  When I try to logon, the prompt states ‘Unknown user or invalid password.’ I’ve double checked my desktop and have entered the correct information. Any advice would be appreciated.

  The blog I need help with is: (visible only to logged in users)

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  ahmadbaig1 · Staff · Apr 19, 2018 at 8:44 pm

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  Hi there, as you said that you have double-checked your credentials, I can only think of asking you to try ‘Lost your password?’ option at the password input screen. If that does not resolve issue, I think you would need staff help. I will tag this post as needing staff attention.

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  howardhian · Member · Apr 19, 2018 at 9:47 pm

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  Ahmad – Thanks for your response. Yes, I did reset my password, rebooted both desktop and MacBook, etc.

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  fstat · Staff · Apr 20, 2018 at 7:51 am

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  Hi there,

  Can you please let me know the address of the site you’re trying to access?