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  madyroik · Member · Dec 4, 2017 at 7:05 pm

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  i am trying to login to my account which is kulbir5 under email (email visible only to moderators and staff) but every time either it says password is wrong and when I try to reset password it takes me to madyroik account and not kulbir5

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  staff-frank · Staff · Dec 4, 2017 at 7:18 pm

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  Hi there,

  Log out of the madyroik account. Then try submitting the Account Recovery Form which is accessible by clicking the “Need More Help?” button on the Password Reset page. See the following support document for more information: https://en.support.wordpress.com/account-recovery/#account-recovery-form

  Let us know if you need more help.

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  fstat · Staff · Dec 5, 2017 at 2:27 pm

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  Hi there,

  The account kulbir5 is associated with another email address, that’s why when you try to reset the password you end up resetting it for the madyroik account.

  Please use the email associated with the kulbir5 account in the password reset form.

  If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!