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  fbarrett359720295 · Member · Jul 27, 2018 at 4:10 pm

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  I can’t login to my blog. I need to talk to someone on the phone. Is there a phone number I can call?

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  staff-zinnia · Staff · Jul 27, 2018 at 4:51 pm

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  Hi – What is the blog address?

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  fbarrett359720295 · Member · Jul 27, 2018 at 5:39 pm

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  frankscaminopilgrim.com

  I can get into it through my I pad app, but can’t get into it from my laptop. It won’t accept username or password

  Can you send info to me privately through my email: (email visible only to moderators and staff)

  Also can I please speak to someone on the phone? I have lots of questions including wondering how to expand this and perhaps upgrade.

  Thank you
  Frank

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  brookedot · Member · Jul 28, 2018 at 12:14 am

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  Hi Frank,

  You’ve reached support for the sites we host on WordPress.com. The site you linked to, frankscaminopilgrim.com is using the self-hosted WordPress software downloaded from WordPress.org. You have installed this software onto Bluehost and they are currently hosting the site.

  This chat may help clear up any confusion around WordPress.com and self-hosted WordPress sites.

  WordPress.com vs. WordPress.org

  I recommend getting in touch with Bluehost to ask about backups. They may also be able to help you reset your password. If not, you may follow this guide from WordPress.org:
  https://codex.wordpress.org/Resetting_Your_Password

  For additional help for your WordPress.org site, the community can be reached at https://wordpress.org/support