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  mikevansantvoord · Member · Nov 10, 2018 at 6:13 pm

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  Hey. Why doesn’t your site recognize my login credentials after I’ve paid you

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  machellie · Staff · Nov 10, 2018 at 6:19 pm

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  Hello mikevansantvoord,

  Sorry that you are having trouble logging in. I suggest resetting your password via the guide found here:

  Please follow up if you continue to have this issue. Everyone is here to help :)

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  machellie · Staff · Nov 10, 2018 at 6:21 pm

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  Hello there!

  Seemed to have forgotten a very important part of my comment:

  Change or Reset Your Password

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  gemmacevans · Member · Nov 11, 2018 at 12:17 pm

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  Hi mikevansantvoord,

  What is the address of the site you are having trouble logging in to? Please don’t share any transaction IDs here, the site address is all I need for now.

  If you haven’t done so already, please try logging out of WordPress.com and log back in using the email address your purchase receipt was sent to.

  Once I know which site you need help with, I can point you in the right direction :)