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  eclark8787 · Member · Nov 25, 2020 at 12:37 am

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  Good day, I need to discuss with someone that my login info now no longer allows me to login for some reason.

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  kokkieh · Staff · Nov 25, 2020 at 5:08 am

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  Hi there,

  I assume you’re not referring to the eclark8787 account you’re using to post here, as you’re clearly logged into this account.

  What is the URL of the WordPress site you are trying to log into?

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  eclark8787 · Member · Nov 25, 2020 at 2:59 pm

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  Can you provide me your email address and Ill forward you my login info that I had obtained from my previous website guy.

  Thanks!

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  staff-ozmodiar · Staff · Nov 25, 2020 at 4:33 pm

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  We do not need the login information, just the URL of the WordPress site that you are trying to access. This will allow us to point you in the right direction for account recovery.

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  eclark8787 · Member · Nov 27, 2020 at 3:14 pm

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  britewash.net

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  staff-mckluskey · Staff · Nov 27, 2020 at 3:41 pm

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  Thanks! That site is hosted by Hostgator, not WordPress.com, so we can’t really help here.

  Have a look at the Codex article “Resetting Your Password”; it may help:
  https://wordpress.org/support/article/resetting-your-password/.

  If you still need assistance, try posting to the WordPress community forums at https://wordpress.org/support/forums/.

  Here, we can only help with sites hosted on our servers.

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  eclark8787 · Member · Nov 27, 2020 at 3:44 pm

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  I understand, But it was created with WordPress and we need to gain access to it for creating a new site to replace it.
  Thats why I have the password and login info but for some reason that info no longer allows me access.

  Thank You!

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  staff-ozmodiar · Staff · Nov 27, 2020 at 4:37 pm

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  WordPress.com and the open-source WordPress software (from WordPress.org) are related, but separate entities.

  WordPress.com vs. WordPress.org

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere (such as hostgator) you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your web host’s support team may also be able to assist.