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  • Unknown's avatar
    startingovertx · Member ·

    Hello, my website is startingovertx.us I thought my user name was shakel. I forgot my password then when I click forgot password it tells me that there no account. I need to be able to access my website startingovertx.us

    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    The forum you’re posting in now is for the hosting provider, WordPress.com, but your site at startingovertx.us is not hosted with us, so we’re not able to help in this case. The password for your admin account for that site is stored in your site’s database on your hosting provider’s servers, so contacting them directly is your best bet for getting help with this – many hosts offer a way for you to reset this directly via your hosting control panel.

    Otherwise you can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/ for other methods, like changing the password directly in the database.

    For more help with this, you can also ask the WordPress.org community for advice at https://wordpress.org/support/forums, though I recommend you try your hosting provider first.

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