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  marketing6e1316b43d · Member · Jan 11, 2023 at 5:38 pm

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  I can’t login to our WordPress account. I’ve done the forgotten password but I never see an email with the update to change the password. HELP!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-95percentghost · Staff · Jan 12, 2023 at 12:56 pm

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  Hi, it appears you’ve posted twice before to ask the same thing:

  • https://wordpress.com/forums/topic/wrong-username-and-password/
  • https://wordpress.com/forums/topic/i-cant-login-41/

  Unfortunately our response remains the same – your site is not hosted here on WordPress.com, which means that we are unable to help you with this issue.

  Since your site uses the WordPress software (which comes from WordPress.org instead), we do strongly recommend that you contact your host about this; alternatively the community forums of WordPress.org may be able to help:
  https://wordpress.org/support/forums/

  You can learn more about the differences between WordPress.com and WordPress.org here:
  https://support.wordpress.com/com-vs-org/