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  • Unknown's avatar
    diamondspassion6 · Member ·

    I’m having login troubles

    Self-declared URL: https://diamondspassion.com/wp-admin
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Apologies, but we can’t help with your issue directly because we don’t host diamondspassion.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Domain.com. As a result, we do not have access to your site and are not familiar with the source of your issue.

    The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

    Thanks!

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