Login

• 

  atelierraditsch · Member · Mar 6, 2023 at 8:22 am

  • Copy link
  • Add topic to favorites

  Hi! I have been trying to log in to my website for days in order to update/edit things. No matter what I try, WordPress does not let me log in. Please help!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  helper-heroponriki · Member · Mar 6, 2023 at 4:17 pm

  • Copy link

  Hi there!

  Apologies, but we can’t help with your issue directly because we don’t host florianraditsch.com on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at GoDaddy. As a result, we do not have access to your site and are not familiar with the source of your issue.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

  Thanks!