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  markbolland · Member · May 19, 2023 at 9:52 pm

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  Can’t login

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · May 20, 2023 at 8:33 am

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  Hi there,

  I understand you’re having trouble logging into your site, historyofidahobroadcasting.org.

  Just to clarify, your site is not actually hosted on WordPress.com. Rather, it is connected to your WordPress.com account through the Jetpack plugin. Your site is powered by the WordPress.org software and is hosted by A2 Hosting.

  Even though you can manage some aspects of your site via your WordPress.com dashboard, logging into the backend of your site requires a different set of credentials. If you’ve lost or forgotten these credentials, there’s a process you can follow to recover access. Here’s a guide provided by WordPress.org that will walk you through resetting your password: https://wordpress.org/support/article/resetting-your-password/

  If you need further help, or if you find that you’re still unable to access your site after attempting the password reset, you do have other options.

  You can directly contact A2 Hosting, your hosting provider. They should be able to assist you with issues related to access or any other technical problems you may be encountering with your hosting account.

  Additionally, the WordPress.org community is an excellent resource. The forums there are filled with knowledgeable and helpful people. You can post any questions you might have, or even just browse through previous discussions for possible solutions to similar issues. Here is the link to the forums: https://wordpress.org/support/forums/

  I hope this clarifies things a bit and helps you regain access to your site. Should you have further questions or need additional support, please don’t hesitate to get in touch. We’re here to help.