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  britishbusinesstalk · Member · Sep 19, 2025 at 7:39 am

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  Hello, a new client is leaving their current hosting company and they will not give admin access to the website owner. Can you help?

  Self-declared URL: [REDACTED]
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  britishbusinesstalk · Member · Sep 19, 2025 at 8:15 am

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  modlook #modlook Please remove the url – this was not supposed to go out.

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  themagicrobot · Member · Sep 19, 2025 at 12:00 pm

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  You’ve reached the support forum for free sites hosted at WordPress.com. It can’t help with sites hosted at GoDaddy I’m afraid.

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  6 min read

  WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. In this guideVideo overviewOverview of differencesComparison of featuresOverview of WordPress.comOverview of WordPress.orgFr
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  britishbusinesstalk · Member · Sep 19, 2025 at 12:05 pm

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  OK. Can you please remove the clients URL? It was not made clear that my question would be posted publically

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  britishbusinesstalk · Member · Sep 19, 2025 at 2:52 pm

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  OK. Can you please remove the clients URL? It was not made clear that my question would be posted publically #modlook

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  elcristofue · Member · Sep 22, 2025 at 2:56 pm

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  Hi @britishbusinesstalk!
  
  We have redacted the domain name you shared, as you requested.

  Since your site isn’t hosted here on WordPress.com, if you need assistance, we recommend asking your question on the WordPress.org community forums at this link:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  That forum is a great place for sites like yours that use WordPress software but aren’t hosted with WordPress.com.

  https://wordpress.com/support/com-vs-org/

  Please feel free to reach out if you have any questions or need extra help—we’re happy to assist!

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  britishbusinesstalk · Member · Sep 23, 2025 at 7:22 am

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  Thank you :)

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  elcristofue · Member · Sep 23, 2025 at 1:01 pm

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  You’re welcome, @britishbusinesstalk!

  If you ever decide to bring your site to WordPress.com for 24/7 support, I want to mention that we offer free migrations. You can read more about it here:

  https://wordpress.com/support/import/import-an-entire-wordpress-site/

  I’ll be closing this chat for now, but if you have any questions, feel free to reach out anytime. Wishing you a great day ahead!