login and access problems

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  sawtoothjewelry · Member · Mar 10, 2017 at 8:44 pm

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  I can only access my wordpress site via godaddy login. I have to log in to godaddy, then click through ‘my products’ to ‘manage wordpress site.’ When I do this, it logs me in to the backend of my wordpress site as a different user who I granted access to, so she could help with editing. Now, neither of us can get into our own user profiles on wordpress, or when we log in, my website isn’t tied to our user profiles.

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  timethief · Member · Mar 10, 2017 at 8:46 pm

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  What is the URL of the site in question? No one can provide an accurate response until your post it. Please do that now.

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  timethief · Member · Mar 10, 2017 at 8:48 pm

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  sawtoothjewelry.com is hosted by GoDaddy.com, not by wordpress.COM.

  As the site is not hosted here it is not on WordPress.COM servers and we cannot help you. You are posting to the wrong support forum to get support for it.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.