Login Assistance
-
I am currently unable to sign into my account. When I request a reset link, I do not receive anything. I have checked my spam folders for the email.
I don’t have a site linked to this WordPress.com account
-
Hi there,
Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.
Thank You! :)
-
Hi there,
I do not see any sites under your @tcovenan256b4fb4ad WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.
Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?
Happy to check in our system so we can take a closer look.
-
https://oesr.org is the website,
my login was under the account (email visible only to moderators and staff)
-
Thanks for the additional info!
Hi there,
We can’t help directly because we don’t host oesr.org on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com — for enhanced security — that also helps prevent this kind of lockout from occurring.
The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
-
- The topic ‘Login Assistance’ is closed to new replies.
WordPress.com Forums 