Login difficulties

• 

  alchemymusicseries · Member · Dec 28, 2014 at 2:51 pm

  • Copy link
  • Add topic to favorites

  Hi there,

  I am a bit of a nightmare when it comes to computers, but I just can’t log into a different wordpress site I have called ‘chaimfactor.com’. I’ve tried following directions about allowing cookies, clearing caches etc but no success. Could you please assist me?

  Many thanks,

  ariane

  The blog I need help with is: (visible only to logged in users)

• 

  pmciano · Member · Dec 29, 2014 at 5:57 pm

  • Copy link

  @alchemymusicseries

  You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated, chaimfactor.com, is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

  To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

  WordPress.com vs. WordPress.org

  Since your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  If you need professional help for your self-hosted WordPress site, please check out:

  http://jobs.wordpress.net/

  You may also wish to contact your host’s support team for more assistance.

  For your specific issue, the following pages may assist you:

  http://codex.wordpress.org/Login_Trouble

  http://codex.wordpress.org/Resetting_Your_Password

  If you have any questions regarding WordPress.com, please let us know.

• 

  alchemymusicseries · Member · Dec 30, 2014 at 6:31 pm

  • Copy link

  Thank you very much for your time and response, much appreciated.

  Ariane