Login errors don't seem to be handled correctly

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  aauwtarheel · Member · Jan 29, 2015 at 5:57 pm

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  I’ve got an account where I don’t login all that often. What just happened was

  In Firefox –
  Go to wordpress.com and click Login
  Enter username/password
  Get tossed back to wordpress.com home page (no error message)
  Repeat
  Click lost your password link
  Get email with link to reset password
  Copy/paste the link into Firefox address bar
  Try to reset password to the one I was trying above
  Get a message that I can’t use that recently used password again

  Switch over to chrome
  Logout of the wordpress.com account that I usually have logged in there (it’s my default browser)
  Try the same login credentials that failed in Firefox.
  Works like a champ.

  So this has happened often enough that I’m wondering if something could be improved in the login code.

  I realize this wouldn’t be an easy issue to track down, so I’m not expecting any “support”, but I thought it should be reported. You can also reach me through the WP.com account nes49.

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Jan 29, 2015 at 10:04 pm

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  Useful, thanks.

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  shawnajroberts · Member · Jan 31, 2015 at 12:34 am

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  Thanks for this report! I haven’t been able to recreate this, and I use Firefox quite often. Can you check that you have third party cookies enabled by visiting this link:

  Preview Problems and Third-Party Cookies

  There are directions on that page to enable them if the in-browser check says you’ve got them disabled.

  Can you also try clearing your cache and cookies in Firefox?

  Solve Common Browser Issues

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  aauwtarheel · Member · Feb 2, 2015 at 10:23 pm

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  Okey, doke. 3rd party cookies were enabled correctly and clearing the cache wasn’t enough, but I cleared my WordPress.com cookies and that seemed to do the trick.

  A simpler way to describe the symptom as I understand it now:

  Login with correct credentials — and instead of seeing the dashboard, I see the wordpress.com splash page (with Log In in the upper right).

  Login with incorrect credentials –get an error message and the Login form again.

  Thanks!

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  shawnajroberts · Member · Feb 4, 2015 at 5:53 pm

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  Now that you’ve cleared your cookies are you still seeing the splash page at WordPress.com when logged in?

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  nes49 · Member · Feb 4, 2015 at 6:15 pm

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  Sorry, I wasn’t clear.

  Yes, clearing the cookies allowed me to login from Firefox.

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  shawnajroberts · Member · Feb 4, 2015 at 11:20 pm

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  Great! It sounds like there may have been an expired cookie that was causing issues. Sometimes browsers fail to clean up old cookies and it can cause issues like this.

  Let me know if you see this happen again!