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Forums / login fail issue

login fail issue

  • Unknown's avatar
    chaoluogogo · Member · Apr 17, 2023 at 9:59 am
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    How to solve this issue?
    Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/customer/www/ifory.com.tw/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:45 Stack trace: #0 /home/customer/www/ifory.com.tw/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(45): ReflectionClass->getMethod(‘get_site_editor…’) #1 /home/customer/www/ifory.com.tw/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(126): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/customer/www/ifory.com.tw/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/customer/www/ifory.com.tw/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreCommonModulesFinderCategoriesCreate->cre in /home/customer/www/ifory.com.tw/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php on line 45
    這個網站發生嚴重錯誤。請檢查網站管理員電子郵件收件匣以取得相關說明。

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aleone89 · Staff · Apr 17, 2023 at 2:59 pm
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    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  • The topic ‘login fail issue’ is closed to new replies.

Tags

  • .org
  • account
  • design
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 3 years
  • Latest reply from chaoluogogo

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