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  downhillmedia · Member · Feb 5, 2021 at 4:49 pm

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  Says account doesn’t exist.
  [redacted]

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  staff-doublebassd · Staff · Feb 5, 2021 at 5:36 pm

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  Hi there,

  I redacted your transaction ID info since this is a public forum. Are you trying to log into the ktorllc account? That is the account that the receipts you provided are connected to.

  If you don’t have access to your account or forgot the password, you can request a new password by entering your email address here:

  http://wordpress.com/wp-login.php?action=lostpassword

  Please carefully follow the instructions. You’ll receive an email during the reset process, so make sure that you read it for instructions. If you don’t receive the email right away, check your spam folder, as well, because the confirmation email can end up there.

  Once you’ve reset your account password, you can see our suggestions for choosing a strong password here:

  http://en.support.wordpress.com/selecting-a-strong-password/

  Cheers,

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  downhillmedia · Member · Feb 5, 2021 at 5:42 pm

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  Thanks. I just logged in. I was using an email address for the username. It had an issue with the address, I think. I used ktorllc and it worked fine.

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  supernovia · Staff · Feb 5, 2021 at 7:34 pm

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  Glad you’ve got it! If you need to move anything from that account to this one, here’s how:
  https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/