Login failing

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  pvweddingfilms · Member · Jul 31, 2017 at 3:04 pm

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  I got kicked out my site whilst updating a page and now it’s saying I have the wrong username/password combo. This is despite successfully changing the Password via the Forgot Password link. I then try to log in with the new credentials and it tells me wrong password and locked me out for 20mins. Please help.

  The blog I need help with is: (visible only to logged in users)

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  staff-dpwordpress · Staff · Jul 31, 2017 at 3:26 pm

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  Hi @ peripheralvisionfilms,

  This is strange – but I am sure someone from the Happiness Engineers team will be able to help troubleshoot what’s happening here for you. I’ve tagged the staff here to review, you should expect someone to contact soon.

  Have a good day!

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  staff-zinnia · Staff · Jul 31, 2017 at 3:33 pm

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  Howdy –

  I’ll be happy to help get this sorted. Please share which site you’re trying to work on.

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  timethief · Member · Jul 31, 2017 at 3:41 pm

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  pvfilms.co.uk is hosted by 1&1
  Name Servers:
  ns1.livedns.co.uk
  ns2.livedns.co.uk
  ns3.livedns.co.uk

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum to get support for it. Also be aware of who the web host is for your site and contact them directly for any hosting issues.

  This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  staff-zinnia · Staff · Jul 31, 2017 at 4:43 pm

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  Thanks for following up here timethief. I wanted to verify that we were indeed investigating pvfilms.co.uk as sometimes the automatic “I need help with x blog” is not accurate.