Login failure
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I am logged in to WordPress, and wanting to customise my theme. When I click customise, it asks me to login (again), but doesn’t recognise my username or email.
The blog I need help with is: (visible only to logged in users)
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Hey jennymcec,
I have tagged it as “modlook” for staff assistance. Please wait for a while until a staff member gets back to you.
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Hi jennymcec
Please contact your hosting provider blue host for this issue.
As Your site is using WordPress.org software which is hosted on another host. So WordPress.com forum is not the right place to get the solution for your question.
You can post your question in WordPress.org forum:
https://wordpress.org/support/forums/For more information here is the support documentation link below:
https://codex.wordpress.org/WordPress.com forum helps the sites hosted on WordPress.com only
WordPress.com and WordPress.org are both different platforms, you can find more information for this here:
https://en.support.wordpress.com/com-vs-org/You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
https://wordpress.org/support/register.phpAdditionally, if you want to reset the password then please refer to the document :
https://codex.wordpress.org/Resetting_Your_Password
Hope this helps -
Hi there,
Your site is connected to WordPress.com using the Jetpack plugin, which allows you to manage some features of the site via the WordPress.com interface. However, when you click the Customize button it takes you to the Customizer in your site’s WP-Admin dashboard, so you need to use the admin login for your site that was created when you installed WordPress at your hosting provider to log in there, NOT your WordPress.com username and password.
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Thanks kokkieh for taking the time to explain this to me.
You are the happiness engineer for a reason.
Much appreciated -
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