Login Help
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We are unable to log in to our account. We have the email and requested a new password but it has not been sent to us yet. We are wondering if there is any delay in getting the email to reset the password, or if there is another way to reset it.
The blog I need help with is: (visible only to logged in users)
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There is a single email address that can be used on only one username account and not on any others, regardless of how many blogs are registered under that username account. The blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account
For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address
Also, consult these guides:
https://en.support.wordpress.com/email-address/
https://en.support.wordpress.com/email-notifications/gmail-issues/If you don’t succeed, you can type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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We have requested a new password for our account but the email has not been sent to us with a new password. Is there a delay in being sent one of are we just not receiving it? We have checked junk folders as well.
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Lets’ verify the URL of the site, please.
Is it http://katharineoppenlander.wordpress.com/ ?
Is the correct email address entered here https://wordpress.com/me/account?Have you checked in your email client spam filter?
Do you use gmail?
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@fakefairmont
If you are not the same person as katharineoppenlander, please start your own thread https://en.forums.wordpress.com/?new=1 -
I am asking the question on my personal account since we cannot log on to the business account. We have checked in the email address that the company account is associated with but nothing has shown up. It is also not a gmail account.
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we cannot log on to the business account
Who is “we”?
What is the URL of the business site?Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
There is a single email address that can be used on only one username account and not on any others, regardless of how many blogs are registered under that username account. The blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account
For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address
Also, consult these guides:
https://en.support.wordpress.com/email-address/
https://en.support.wordpress.com/email-notifications/gmail-issues/This support doc https://en.support.wordpress.com/passwords/ covers how the blog’s owner can change or reset their account password, and keeping their WordPress.com account (and other online services) secure. See also Selecting a Strong Password https://en.support.wordpress.com/selecting-a-strong-password/
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then you need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then the blog’s owner must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
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I also cant login to my account. I need to disable two step verification. I have my name and password, but i had to reset my phone and lost my settings in the google authentication app. HELP!!!!! (And when I request a text instead, I never receive the text!) HELP PLEASE. It is not for this account. I had to create this just to post and ask for help. I have lost the entire day on this so far. HELP.
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Hey there,
I’d be happy to see if I can help you regain access to your account. To clarify, are you trying to regain access to katharineoppenlander.wordpress.com?
Let me know. Thanks!
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