Login help.

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  staffordshiresilicones2013 · Member · Mar 27, 2017 at 10:37 am

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  Hi i have lost all login details for the following 3 sites. http://www.staffordshiresilicones.com http://www.sparklepaints.co.uk http://www.groutglitter.com
  I have tried to reset the passwords but i am not receiving any emails to reset. please help!!

  The blog I need help with is: (visible only to logged in users)

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  dave2swords · Member · Mar 27, 2017 at 10:56 am

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  Hi there
  All of those sites are hosted at ipage. They can help you with your login credentials, try emailing (email visible only to moderators and staff) or their support site http://www.ipage.com/support/

  If you have tried the reset password link, sometimes they get shuffled over to your spam folder. Maybe check there?

  dave

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  staffordshiresilicones2013 · Member · Mar 27, 2017 at 11:17 am

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  Yep tried that. not in spam folder either. Im not getting the reset emails. no support either on this subject.

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  timethief · Member · Mar 28, 2017 at 6:06 pm

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  Those sites are not hosted by wordpress.COM and we do not provide support for them as they are not on our servers.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Support for your site is provided at https://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.