login help

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  hendrixlauren · Member · Jan 21, 2022 at 6:31 pm

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  I have a site hosted by GoDaddy and made with WordPress. I have always logged in to make edits with http://www.westcospineandjoint.com/admin. Currently that takes me to this message:
  This page isn’t workingwww.westcospineandjoint.com is currently unable to handle this request.
  HTTP ERROR 500

  How do I get in to edit my site? I have searched the forums and I have been unable to answer my question. PLEASE HELP! I do not know what I am doing. I have tried to log in via wordpress.org, but do not know my username. So cannot get to my site that way. And cannot find out how to get my username.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-sheva · Staff · Jan 21, 2022 at 8:07 pm

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  Hi @hendrixlauren,

  I’m afraid that we can’t help directly because your site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

  Instead, GoDaddy uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  You can also reach out to GoDaddy here: https://ca.godaddy.com/contact-us

  I hope that points you in the right direction.