login information

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  hatefulandgrateful · Member · Oct 9, 2020 at 1:51 am

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  Please just give me all of my account information, I do not know why this is hard. I have been asking for this for over a week now.

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  kokkieh · Staff · Oct 9, 2020 at 11:29 am

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  Hi there,

  We replied to your email support ticket on 2 October with detailed instructions how to find your account info for this account.

  You can see both your username and the email address associated with this account on your account settings page at https://wordpress.com/me/account/

  And if you don’t remember your password you can set a new one at https://wordpress.com/me/security/

  We cannot tell you the email address here in the public forums, and we cannot tell you what your password is at all, as passwords are encrypted on WordPress.com, so no one here knows the password for any WordPress.com account except their own.

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  hatefulandgrateful · Member · Oct 9, 2020 at 11:59 am

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  Ok, I understand. However, I need more specific help. I need the login information for a specific site. I am trying to give the information to someone else so that they can log in and help me build the site. The problem is the login information seems to work on my computer but not on his end. Please advise.

  Also, the site I need this assistance for is this one;

  Ortiz Content Solutionsbox5589.temp.domains/~ortizco2

  If I could hop on a call with someone that would be extremely helpful.

  Thank you and I look forward to hearing from you as soon as possible.

  Regards,

  Elias Ortiz

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  kokkieh · Staff · Oct 9, 2020 at 1:26 pm

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  That site is not hosted on WordPress.com, and we don’t have the login information for that site. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider, Bluehost.com’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact support at Bluehost instead.

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  hatefulandgrateful · Member · Oct 10, 2020 at 12:35 pm

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  Gotcha so this is a problem for bluehost. Thank you very much my friend

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  hatefulandgrateful · Member · Oct 10, 2020 at 12:35 pm

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  Gotcha so this is a problem for bluehost. Thank you very much my friend