login issue

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  dsilverton · Member · May 18, 2018 at 12:03 pm

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  hi,

  i am really confused, i had all the logins and everything was great and now suddenly the same username and password i have always been using is not working to log in to the following site – https://pathsofthewise.wordpress.com
  can someone please please help me!!!
  thanks :)

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  kosiew · Member · May 21, 2018 at 9:09 am

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  hi,

  You should try to recover your account.

  For account recovery, please fill out the account recovery form (https://en.wordpress.com/wp-login.php?action=recovery) and the staff will get in touch with you as soon as possible.

  Here is the support page for more information on recovering your account:

  Recover Your Account

  Here’s additional information to retrieve the transaction ID if you don’t have the email receipt:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Note also @kokkieh’s reply:

  If you’re unable to provide any of the other information required by the account recovery form, that unfortunately means we won’t be able to help you regain access to the account. We have very strict processes in place to prevent unauthorised access to WordPress.com sites and accounts, and we do not make any exceptions in this regard.

  https://en.forums.wordpress.com/topic/unable-to-log-into-my-account/

  Let us know if you have more questions.

• 

  gemmacevans · Member · May 21, 2018 at 9:18 am

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  Hi dsilverton,

  pathsofthewise.wordpress.com is owned by another WordPress.com account. If you haven’t done so already, please try resetting your password or logging in with the username rabbiwise.

  If that doesn’t work, you will need to fill out the Account Recovery form @kosiew mentioned above:

  Recover Your Account

  Come back to me if you have any questions.