login issue
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login issue
Self-declared URL: rightclickgo.com.au
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.
WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.
That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.
If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/
You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/
If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.
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Hello – I REALLY need some help here (please). I have a website with WordPress which was developed out of Pakistan via Fiverr, therefore all authorisations etc were set up by him. After a recent Apple update, all passwords were cleared, and now my usual wp-login.php for my site (www.thebuzzz.com.au) does not recognise ANY emails I may have had associated with the site to log in!! The developer is NOT helping at all (he’s been paid of course) and says he also can’t gain access. I tried to request a reset from WordPress, however of course you guys are asking for one of 3 proofs of ownership, which I don’t have because I didn’t set it up orginally. What can I do to access my site? How can I prove ownership or at very least reset password so I can get in?
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Hi @dazzathebuzzz, your site is not hosted on our platform (WordPress.com), and that’s why the account recovery guide you’re following won’t work.
To get help, please reach out to the company the site is hosted on or post in the official WordPress.org support forums at https://wordpress.org/support/forums/
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