Login issues

  • Unknown's avatar
    resistco · Member ·

    I can’t login to my account. I’m receiving a message that my account doesn’t exist. I’m signed in now but when I try to edit my products or site I’m forced to sign in and it says my site doesn’t exist. Very confusing and very aggravating.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked the site, and though it is connected to your WordPress.com account via the Jetpack plugin, we cannot help because we don’t host your site directly on our WordPress.com-managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.

    It appears your site is hosted with Hostinger. I would contact them as they should be able to best assist you since they have access to your account and site:

    https://www.hostinger.com/contacts

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is also available at the forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

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