LOGIN ISSUES

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  carebefbe7b6492 · Member · Jul 27, 2020 at 11:25 pm

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  Hi there,

  I noticed that I can login to my WordPress standard but I am not able to log in WP Admin where the dashboard shows and the darker background instead of the standard white. What has happened? I am frustrated ! It does not even recognize my email on reset password option

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  kokkieh · Staff · Jul 28, 2020 at 8:20 am

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  Hi there,

  Are you speaking of https://www.nassies.com/?

  The admin account you use to log into WP-Admin on that site is something completely different from the WordPress.com username account you use to log in with us. That admin password is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact your hosting provider instead.