Login Issues
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Hi, this isn’t so much a blog issue but an account issue. I even had trouble logging in to come here and ask for help.
It started yesterday. I have a couple of accounts for various blogs, but when I tried to login, I filled the username, then the password on the next page, and when I clicked submit, it came up with an error message that said I must enter a valid username or email to continue, and that field was blank, but I couldn’t click in it or type in it, so I had to go back to enter that info. Every time I did it, it would say the same thing. I tried every account. I cleaned out my cache and cookies, still have the issue. The only way I got in this time is instead of using my username I put in my email and it worked, but I’m not sure what to do with my other account since I use an email to login to that. So what do I do? Can anything be done? Thanks.
The blog I need help with is: (visible only to logged in users)
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@randomdude9 I’m not seeing that on this account, so could you share the email addresses of a few of the affected accounts so we can take a deeper look? They’ll be redacted from the forums so only staff can see.
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Yeah, it was this account. I usually sign in with what you typed, randomdude9 and my password, and that’s where I first had the issue. Then it was with my other account, (email visible only to moderators and staff) did the same thing, and that’s a fairly new account. I had to login to this account with my email, (email visible only to moderators and staff) and that’s what got me in. I still can’t get into the other one.
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Great info, thanks for sharing!
I’m not sure what to do with my other account since I use an email to login to that. So what do I do?
So we are sure we’re looking at the correct account… a quick question.
If you were logging into that account to manage a site, what’s a site URL you would manage on that account?
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On the randomdude9 account it would be any one of a few, but the main one is martiansattack.wordpress.com. The other is onthephonepodcast.wordpress.com.
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Those sites belong to a different account here, not the one you’re currently logged in under.
Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.
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Martians Attack should be under this account. The other is not, right. I’ll send that email now, thanks! Also, sorry for the delay in getting back.
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Thanks for sending the email. Someone from our account recovery team will be in touch to help you sort this out :)
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