Login issues
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I am trying to login to my site. I am getting an error saying my website doesn’t exist. But it does. I need help. I am unable to reset the password via my username, nothing comes through when I hit ‘reset password’. My hosting company recently moved me to a new platform, which messed up with SSL. That is now fixed, but I can’t get into the site via WordPress to make edits.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there,
Can you tell me the URL of the site you’re trying to access?
The
susanewilson2username account you’re using to post here has never owned any sites on WordPress.com, so your site is either under another WordPress.com username, or you’re using WordPress at a completely different hosting provider.If we have the URL we can help you figure out which of those it is, and get you pointed to the right place to get help with this.
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Thanks!
Hi there,
Your site is hosted at Godaddy.com so you may want to contact them concerning this.
However, your site is loading properly from my end. You can try clearing your browser data to see if it works on your end.
This article explains how to clear your browser data on various browsers.
I hope this helps.
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Okay, it looks like that site is hosted with GoDaddy, and not with WordPress.com.
To log in, you’d go to https://susanwilsondesign.com/wp-admin.
If resetting your password doesn’t help, please read this Codex article:
https://wordpress.org/support/article/resetting-your-password/.If you have more questions, it’s best to ask at https://wordpress.org/support/forums/. Folks there will have more experience with self-hosted sites like yours. Here we can only advise about sites hosted on our servers:
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