Login issues, jetpack has an error, ftp access
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Hello, I have a big issue. Yesterday I had an issue with profile builde giving the critical error (not resolved yet). After that, my web 366dnizakatrem.cz had working jetpack plugin which how has an error during setup so I cannot set it up again which means I also cannot access that web (or add it at all) to this wordpress.com account. I am desparate of these things happening andI dont know how to resolve it. Also that web was bought via wordpress.com businness plan so I would need to get my FTP credentials which I also dont know where to find at all.. Can you help me somehow? :/
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Also once I try to login in any browser, it redirects me to the error saying:
Whoops!
There was a small systems error. Please try refreshing the page and if the error is still there drop us a note and let us know.The problem is that it happened out of nowehere. Yesterday it was working, now it is not, without any changes. Just few plugins updated itself, but reverting doesn’t work either.
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.
Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a seUnfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help.
Thanks!
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