login issues/ password recovery not working
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I have been attempting to access this website since the unfortunate passing of our IT specialist unexpectedly late last year. I enter the email as a user to reset the password but never receive the requisite link to reset, in spite of this working on other sites for our businesses. Either this is not a valid email for this particular site or something has gone wrong. In either case, I need access to this website ASAP and need to know what information I need to make it happen.
WP.com: Yes
Correct account: Unknown -
Some other notes: I do not have access to any of the IT professional’s personal account information as she was freelance, I do not have any forms of verification on file that I can use to recover the account, and I’m at a complete impasse on this.
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Hi there,
We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your site’s host (Hostway) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. This host also controls the site so we are not able to help since it’s on a server we do not have access to.
However I do recommend reaching out to Hostway support directly and see if they are able to help. Most companies have an account recovery policy in place for situations like this and they may be able to assist you better: https://hostway.com/contact-us/
Hope this helps point you in the right direction!
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