Login Issues with Paid Account

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  missdemeanourblog · Member · Dec 7, 2016 at 2:05 am

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  I’m trying to log into my paid account with no luck.

  I’ve reset the password, entered the code I’ve been sent, received the confirmation email and I still get an error message.

  I can’t access support because you need to login to do this. This is why I’ve created this dummy account – getting WordPress support is not easy.

  I am at the end of my tether. Ironically, at the end of the month, I’ll be charged for a site I can’t access.

  Can someone please get in touch.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 7, 2016 at 2:45 am

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  Are you referring to http://missdemeanourblog.wordpress.com/?

  You must be logged in under the exact same username that registered any wordpress.COM site to be able to access the site. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  *Replace NAME_OF_BLOG in that URL with the actual name of your blog.

  I recommend bookmarking that link or memorizing it.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/

  Recover Your Account

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  timethief · Member · Dec 7, 2016 at 2:47 am

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  If you are not referring to that site then post relevant details:

  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Dec 7, 2016 at 11:45 pm

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  Howdy!

  I’ll be happy to help sort this out. Can you please confirm which site you are trying to access? It sounds like you may have setup more than 1 WordPress.com user account.