login keep directing my clients to wordpress

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  soundbizinc · Member · Jun 2, 2017 at 4:14 pm

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  hi my clients are trying to login and they are directed to wordpress.i installed Theme my login and followed all instructions and nothing has changed.
  this is not a good experience for clients. please help me

  The blog I need help with is: (visible only to logged in users)

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  yoga1103 · Member · Jun 2, 2017 at 4:22 pm

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  Hi,

  Which site do you have problem with?
  soundbizinc.wordpress.com is empty, it does not have any client login area.

  Please mention the site you have trouble with.

  – best

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  timethief · Member · Jun 2, 2017 at 4:24 pm

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  soundbizinc.com is hosted by Colo4
  Name Servers:
  ns5.hawkhost.com
  ns6.hawkhost.com

  That wordpress.ORG site is not on our WordPress.COM servers. The wordpress.COM support docs do not apply to it. You are posting to the wrong support forum.

  Note that about 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service