login loop error
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Hell guys.
So recently my site was hacked. i had to delete the site and upload a backup, i also decided to password protect my wp-admin file as a security precaution. since then when i try to login to the dashboard using https://discountwashers.co.uk/wp-admin i just get a spinning loading icon. If i go into my Cpanel and delete the .htaccess file and reload the page it then brings up the enter password box, once this is done it loads up the login screen as normal. I then have to go into the permalinks and save them to regenerate a new .htaccess file but once this is done when i log out i have the same issue all over again and have to delete the .htaccess to be able to log in again. I’m not sure but i think its a redirect issue?? any help would be really appreciated
Thanks in advance.
Gary.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us once you recover from the hack so we can provide in-house help in the future, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the Business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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