Login page not redirecting to dashboard

• 

  mzansiliferestaurant · Member · Dec 11, 2023 at 9:57 pm

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  Good day,

  When I login the page is not redirecting to dashboard, but instead redirects to a different login URL (https://www.bonnevie.co.za/wp-login.php?redirect_to=https%3A%2F%2Fwww.bonnevie.co.za%2Fwp-admin%2F&reauth=1).

  My username/password are correct and I have not updated wordpress on my site. I am not sure what the issue is. Please help me solve so that I can get access to my dashboard. My web address is http://www.bonnevie.co.za.

  Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Dec 12, 2023 at 4:00 am

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  Hi there,
  
  I checked and http://www.bonnevie.co.za is not hosted with us here at WordPresscom, but rather a self-hosted WordPress.org site.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/
  
  We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

  I recommend contacting your webhost, as they would be better positioned to assist you with addressing the critical error on your site since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps.