Login / Password problem

• 

  ecolematernelle · Member · Oct 15, 2007 at 3:43 pm

  • Copy link
  • Add topic to favorites

  I am using FireFox and I am constantly being prompted to re-enter my login name and password.

  At the moment I am just trying to do some simple editing and every time I try to press the save button I get a login name/ password prompt.

  Help !

  thanks in advance

• 

  timethief · Member · Oct 15, 2007 at 3:46 pm

  • Copy link

  Have you tried clearing your cookies and cache and reloading your browser?

  The Cookie Dance
  (1) log out
  (2) clear your browser cookie
  (3) clear your browser cache/temporary internet files
  (4) close your browser http://faq.wordpress.com/2006/09/06/force-refresh/
  (5) go back and test

• 

  ecolematernelle · Member · Oct 15, 2007 at 4:00 pm

  • Copy link

  Just worked through steps 1 to 5. The problem is still happening.

• 

  timethief · Member · Oct 15, 2007 at 4:41 pm

  • Copy link

  Staff do monitor these threads but perhaps you like to contact them directly http://wordpress.com/contact-support/
  They need details to help you like, for example, a link to your blog. :)

• 

  ecolematernelle · Member · Oct 15, 2007 at 8:06 pm

  • Copy link

  Filled out the “contact-support” form few hours ago – if I get a response that works I’ll post it here.

• 

  timethief · Member · Oct 15, 2007 at 8:12 pm

  • Copy link

  @ecolematernelle
  (1) Do you have firefox 2.0.0.7?
  If not then what you have is a previous outdated version. If that’s the case, I would suggest that you upgrade your browser. Here is the download link for a firefox 2.0.0.7 browser that speaks your own language http://www.mozilla.com/en-US/firefox/all.html

  (2) Have you already tried using a different browser? If so which one please?