LOGIN PROBLEM

fayence · Member · Feb 26, 2013 at 8:44 pm
Copy link

Add topic to favorites
I help a friend with another blog…”nettlecreek”…which I’ve been logging into for quite a while.

Today I am unable to log in. I didn’t change the login name or password, but I’m getting an error message that says they don’t match what’s on file.

Can support tell me what’s going on? Why after so many months is it suddenly not working?

Thanks.

The blog I need help with is: (visible only to logged in users)
fayence · Member · Feb 26, 2013 at 9:01 pm
Copy link
Regarding my initial request for help.

The blog I need help with is nettlecreek.wordpress.com

I am obviously able to log into fayence.wordpress.com since I’m sending this request for help :)

When I try to log into nettlecreek.wordpress.com, I get an error message that says the user name and password are not correct. I also get an error message that says I must enable cookies. I don’t get this error message when I log into fayence.wordpress.com. Cookies are enabled.

Please help. Thanks.
raincoaster · Member · Feb 26, 2013 at 9:04 pm
Copy link
What browser and version are you using?
fayence · Member · Feb 26, 2013 at 9:11 pm
Copy link
I am using Internet Explorer 9.

I get the same error message on Chrome and Bing.

It’s strange that I can log into fayence.wordpress.com without an error message but get the error when I try to log into nettlecreek.wordpress.com.

I’ve confirmed that the user name and password for nettlecreek have not been changed.
timethief · Member · Feb 26, 2013 at 9:20 pm
Copy link
Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

1. Try clearing your browser’s cache:

http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

3. Try with all browser extensions or add-ons temporarily disabled.

4. Try enabling HTTPS: http://en.support.wordpress.com/https/

If it’s still happening, let us know which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.
timethief · Member · Feb 26, 2013 at 9:21 pm
Copy link
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
fayence · Member · Feb 26, 2013 at 9:31 pm
Copy link
Thank you Timethief for your response.

I am using IE 9.

I do not get any errors or have any problem when I log into fayence.wordpress.com.

I am experiencing the problem of password error and cookies not enabled error when I try to log into nettlecreek.wordpress.com.

It seems to me that if I can log into fayence, I should be able to log into nettlecreek using the same browser.

The issue is with trying to log into nettlecreek.wordpress.com

Thanks for your help.
timethief · Member · Feb 26, 2013 at 9:38 pm
Copy link
They key thing we need to determine is exactly which username account registered nettlecreek.wordpress.com

Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
fayence · Member · Feb 26, 2013 at 9:48 pm
Copy link
Nettlecreek.wordpress.com is under a different account….not the one I’m using to communicate with you.

We are communicating on fayence…nettlecreek is an entirely different account with a different password. I can’t log inot nettlecreek. I’m getting errors.

A few weeks ago I was able to log into nettlecreek, but now I can’t. I haven’t changed anything.
fayence · Member · Feb 26, 2013 at 9:59 pm
Copy link
Does it matter than nettlecreek is being hosted at WordPress?

The URL is http://nettlecreekinteriors.com/
timethief · Member · Feb 27, 2013 at 4:27 am
Copy link
What is the username account that registered that blog?
fayence · Member · Feb 27, 2013 at 5:05 pm
Copy link
The Username is “nettlecreek”

That’s what I type in first, then the password.
staff-blorbo · Staff · Feb 28, 2013 at 10:23 pm
Copy link
If you have lost access to that WordPress.com account, please visit https://en.wordpress.com/wp-login.php?action=lostpassword and click “Need More Help?” if necessary.

No items found.