Login problem
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Hello,
I am on holidays and therefore doing my updates on the website from another computer. I don’t know how this one has been created and I am confused.
My login details are admin2399 and the address linked to it is normally (email visible only to moderators and staff) My website is for the company called Les Fées d’Avalon which is a service for Transpersonal HYpnotherapy practice and training. I lost my password because it’s usually memorised on the other device I use. Now. I am having a real trouble to connect to my website to bring any update I need to do.
The admin2399 is recognised but the address (email visible only to moderators and staff) isn’t. I don’t understand why and have no other way to access the support team. That’s really annoying and odd.I have asked for the password to be sent to me again to (email visible only to moderators and staff), and it says it’s sending me an email to reset my password, but I have tried many times and I don’t receive anything in there. Or more precisely, I have a received on several occasion an email to reset my password onto a page that is not secure and won’t work.
Please, please, please help! It’s urgent!
Many thanks and kind regards,Sophie Gruzelle
The blog I need help with is: (visible only to logged in users)
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Hi,
It appears that your website (https://sofizel.com) uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/
You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.
Hope this gets fixed soon!
Note: I did some research to get to https://sofizel.com. Let me know if that is not the website you are referring to.
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