Login problem: no activation email because of email address typo

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  dracoboy25 · Member · Sep 30, 2018 at 10:44 pm

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  I must have a typo in my registered email address, because I’m not getting the activation email. But I cannot login to change it until I validate my email, so I’m stuck. When I try to login using my email address I get an error saying the account does not exist, so clearly there is a disconnect between my username and email address. I tried the login recovery form, but I host my blog on a 3rd party hosting plan so the form is rejecting my submission because there is no WordPress.com blog at the URL given.

  I cannot just abandon the account because I have already purchased a Jetpack and Akismet license.

  I have created this account just to try and get in contact with support, but since it’s not my paid accountit seems that I can only post to the community forum. I have the transaction IDs for Jetpack and Akismet on my credit card. How can I recover my account and fix my email address?

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  staff-zinnia · Staff · Oct 1, 2018 at 4:03 pm

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  Good morning –

  I’m happy to get you pointed in the right direction for help. The account you are using here is activated appropriately. Please let me know what site you’re working on and I can proceed with more information. Thanks :)

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  dracoboy25 · Member · Oct 1, 2018 at 4:57 pm

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  The account I’m trying to recover is (redacted), the site is “OnePersonCares.com” and the email address should be (redacted)

  Transaction IDs:
  (redacted)

  The site is hosted with SiteGround, I have no problems accessing the site. I need to recover this account with WordPress.com to admin my Jetpack and Akismet licenses.

  I believe this is a public forum, so could you redact any private or sensitive information for me?

  Thank you.

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  gemmacevans · Member · Oct 2, 2018 at 4:10 pm

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  Hi dracoboy25,

  I’ve sent an email to the address on your dracoboy25 account with more information about the next steps.

  I’ve redacted the transaction IDs you shared here as these forums are a public place and content can be indexed by search engines.

  Please let me know if the email doesn’t come through.

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  dracoboy25 · Member · Oct 2, 2018 at 8:33 pm

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  Thank you! My account has been recovered successfully.

  Would you redact my username and URL from my previous post? I cannot edit it myself.

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  staff-zinnia · Staff · Oct 2, 2018 at 8:35 pm

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  No problem. I’ve removed that information.