Login Problem. No Email Received to Recover password

  • Unknown's avatar
    sirsfk · Member ·

    The Primary user of the website I built with WordPress lost access to the website after he received a message from WordPress to change the website’s password because it is too weak. All effort to regain access to the has been unfruitful since then. This website is hosted on Namecheap.

    I tried Forget Password option, after entering the username, it say link has been sent to the email address of the website, but no email was received. I tried this repeatedly, no email came in.

    What could be the cause of this problem?
    Also what can I do to regain access to the website?

    Thanks for your assistance.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re not able to access the backend of your site to take a closer look.

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    I hope this points you in the right direction.

  • Unknown's avatar
    amiteshg93 · Member ·

    Hi there,

    Could you please provide the URL of the site you’re referring to?

    Thank You! :)

  • The topic ‘Login Problem. No Email Received to Recover password’ is closed to new replies.