login problems

  • Unknown's avatar
    sufiluv · Member ·

    I have changed my password so many times and with verification codes. and we even bought the 2FA authentication we are making changes to my content and now we are locked out.I have paid for this service for years. please call us [redacted by staff]

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    Can you share the URL of the site you’re trying to access?

    we even bought the 2FA authentication

    2FA is a free feature available to all username accounts on WordPress.com. We’ve never charged a fee for 2FA, so if you’re paying for that, your site isn’t hosted with us on WordPress.com.

    In that case, please contact support at your hosting provider directly for help with this.

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