login problems

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  marianamarianastanescucom · Member · Mar 11, 2018 at 3:39 pm

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  Hi. It doesn’t woek to login to my wordpress dashboard. First, it says I need to change my password in order to be able to acces my account. When I atempt to do that, it doesn’t allow me – it says there is no account with my email as an user.
  Also, it doesn’t load my website all the times.
  What can I do?

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  timethief · Member · Mar 11, 2018 at 8:53 pm

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  We cannot provide accurate answers to any support question unless or until we have the site URL and can verify hosting.

  To save you time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.

  We provide support only for sites hosted on WordPress.COM servers. You could be posting to the wrong support forum. To be clear we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/
  If you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  fstat · Staff · Mar 12, 2018 at 9:06 am

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  Hi there,

  Can you please provide us with your website’s address as @timethief suggested so we can see if you’re hosted with us or some other hosting company and guide you to where to get support?