login problems

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  ckhsthqud3 · Member · Jan 10, 2020 at 7:10 pm

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  I can log into my existing account on the wordpress app on my phone. I cannot take that same username and password and login on a computer. HELP! I can’t get started editing my website if I can’t even get in! Tried resetting password 6 times

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  supernovia · Staff · Jan 11, 2020 at 1:09 am

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  Hi @ckhsthqud3, so the login doesn’t work on the phone or the computer? Is the site you’re trying to log into hosted here with us? If so, send a link, and we can help you regain access:

  Recover Your Account

  If you’re trying to access an installation at another host, I’d recommend asking your host for help with these steps:
  http://codex.wordpress.org/Resetting_Your_Password

  If you need more help, send a link to the site. We’ll use that to point you in the right direction. Cheers!