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  marcopolofclub · Member · May 24, 2022 at 5:36 pm

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  Greetings ,
  Actually I’m trying to get access to my profile details and I can’t do it as I don’t have my verification code . So I’m kindly asking you to help me to solve this problem. I have the backup codes and I’m the owner of the website

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · May 24, 2022 at 10:20 pm

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  Hi there,

  I see you have access to your @marcopolofclub account on WordPress.com (you would not be able to post to our forums otherwise) so you should be able to update your profile here: https://wordpress.com/me/account/

  As well, since you are able to log in to your account and post on our forums you should also have full access to your site marcopoloelite.wordpress.com. Is this an issue with a different site instead? If so what is the URL so we can take a closer look?

  Thanks for the additional info!

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  helper-heroponriki · Member · May 26, 2022 at 3:20 pm

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  I’ve closed your other threads and will reply to you here.

  Can you confirm what website you need access to? Once we have that information, we’ll be better able to advise.

  Thanks!

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  marcopolofclub · Member · May 26, 2022 at 3:57 pm

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  http://marcopoloelite.wordpress.com/

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  marcopolofclub · Member · May 26, 2022 at 3:59 pm

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  I don’t have full access as the website required vatification code each time I try to access mu profile information.moreover, I can’t login from my laptop as I have only access from Mobile!

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  staff-doublebassd · Staff · May 26, 2022 at 5:50 pm

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  Hi there,

  I contacted the email connected to the account you are trying to regain access to. I provided instructions on how to regain access to the account. If you can check your inbox and confirm you received that email, you should be able to get back into your account.

  Let me know if that works for you.

  Thanks!

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  marcopolofclub · Member · May 27, 2022 at 1:51 pm

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  I didn’t receive anything from yourside dear, can you resend it to (email visible only to moderators and staff)

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  staff-ozmodiar · Staff · May 27, 2022 at 2:45 pm

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  I have resent it. Please let us know if it shows up this time.

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  marcopolofclub · Member · May 27, 2022 at 3:20 pm

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  yes I received it. thank you

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  helper-heroponriki · Member · May 27, 2022 at 6:04 pm

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  Great! You should have the information you need. If you have additional questions or still have trouble please reply to that email.

  Thanks!

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  marcopolofclub · Member · May 28, 2022 at 8:54 pm

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  Hi Josh,
  I hope everything is going well with you.
  Unfortunately, the problem occurred again and I can’t access the website from my laptop.
  so, I ask you kindly to send it to me again as he doesn’t accept the previous codes which you sent before.
  i appreciate your help
  regards,
  marco

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  staff-greendrift989 · Staff · May 28, 2022 at 11:31 pm

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  Hello,

  I sent an email to the address connected to the account you are trying to regain access to. I provided instructions on how to regain access to your account. If you can check your inbox and confirm you received that email, you should be able to get back into your account.

  If you have any questions, please let us know.

  Best regards,