login trouble

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  sharoncalvert · Member · Dec 31, 2020 at 12:34 pm

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  Hi there, I am having issues logging into my main account.
  I forgot my password and when I add my email I’m not receiving confirmation link. Please can you help.
  Thanks , Sharon

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  staartmees · Member · Dec 31, 2020 at 1:27 pm

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  on what site or account are you trying to log in to?

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  sharoncalvert · Member · Dec 31, 2020 at 3:29 pm

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  Thanks for your reply. It’s a wp-admin account. I have had this issue for months and cannot get access nor find answers anywhere. When I try to get a new password nothing happens. I logged in on this website but there’s no links connecting the accounts. Any ideas much appreciated. Thanks

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  staartmees · Member · Jan 1, 2021 at 7:43 am

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  We can’t help you without the URL of your site.

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  sharoncalvert · Member · Jan 1, 2021 at 10:33 am

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  ayurvedicyogalifestyle.co.uk

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  fstat · Staff · Jan 4, 2021 at 9:24 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Hostgator. Therefore, you need to contact them regarding your login issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org